1. How can I contact you?

You can contact us by sending an email to heatguardofficial@gmail.com. We will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the availability and proximity to your shipping address. We work with suppliers from around the world to ensure timely delivery.

3. Can I get a refund on my product?

Yes, we offer a 7-day refund policy. If you are not satisfied with your purchase, you can request a return within 7 days of receiving the item. Please refer to our refund policy for more details.

4. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the refund approval status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. What items are not eligible for return?

Certain items are not eligible for return, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions about the eligibility of your specific item, please contact us.

6. How do I initiate a return?

To initiate a return, please contact us at heatguardofficial@gmail.com within 7 days of receiving your item. Our customer service team will guide you through the return process and provide you with further instructions.

7. Can I exchange my item for a different one?

Yes, if you would like to exchange your item for a different one, the fastest way is to return the original item and make a separate purchase for the new item. Once your return is accepted, you can proceed with the new purchase.

8. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right by providing a replacement or refund, depending on the circumstances.

9. How long does shipping take?

The shipping time varies depending on the destination and the availability of the product. We strive to process and ship orders as quickly as possible. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.

10. Do you offer international shipping?

Yes, we offer international shipping to select countries. The availability and shipping rates may vary depending on the destination. Please contact us for more information regarding international shipping options.

Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To start a return, you can contact us at heatguardofficial@gmail.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at heatguardofficial@gmail.com.